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Privacy Policy

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​At Carpet and Janitorial J&J, we are committed to protecting the personal information and data of our customers, employees, and partners. This security policy outlines the guidelines and practices we follow to ensure the confidentiality, integrity, and availability of the information we handle.

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1. Scope

This policy applies to all employees, contractors, and systems that manage or process information related to our services, as well as data collected through our website, online forms, and communication channels.

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2. Purpose

To protect the personal data and sensitive information of our customers and ensure that our systems operate securely, minimizing the risks of unauthorized access, data loss, or breaches.

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3. Security Principles

  1. Confidentiality

    • Only authorized personnel have access to customer and employee information.

    • Access controls and secure passwords are implemented across all systems and devices.

  2. Integrity

    • We ensure that stored or processed information is accurate and protected from unauthorized alterations.

  3. Availability

    • Our systems are maintained and updated to ensure the continuous availability of our services and resources.

4. Personal Data Protection

  • The data collected is used solely for its intended purposes, such as responding to inquiries, scheduling services, or processing payments.

  • We implement technical measures, such as data encryption and secure connections (HTTPS), to protect information during transmission and storage.

  • Personal data is never shared with third parties without the explicit consent of the customer, except when required by law.

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5. Security Incident Management

In the event of a security threat or incident, such as unauthorized access or data loss:

  1. The responsible team will be notified immediately.

  2. The incident will be investigated to identify the cause and mitigate damages.

  3. Affected customers, if applicable, will be informed, and corrective measures will be taken to prevent future incidents.

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6. Responsibilities

  • Employees: Adhere to the established security practices and report any potential incidents.

  • Management: Ensure systems are protected and updated while supervising compliance with this policy.

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7. SMS Marketing Policy

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By providing your phone number on our website, you agree to receive text messages (SMS) related to marketing campaigns, special promotions, and updates about our products and services. These messages may include exclusive offers, event notifications, and other communications relevant to our users. We are committed to protecting your privacy and will not share your phone number with third parties for purposes other than those outlined in this policy. You may opt out of receiving these messages at any time by texting "STOP" or by contacting us directly through the channels provided on our website. By accepting this policy, you expressly authorize the use of SMS for these purposes.

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8. Review and Updates

This policy will be reviewed annually or whenever there are significant changes in applicable regulations or the systems used by Carpet and Janitorial J&J.

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8. Contact

If you have questions or concerns about how we protect your information, please contact us via email at carpetandjanitorialjj@gmail.com or call us at (510) 954-0934.

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